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Frequently asked questions

Terms and Conditions for Yogelis Kids Parties:

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Yogelis Kids Parties requires agreement to the following terms and conditions for all bookings, whether made online or over the phone.

1. **Pricing and Entertainer Allocation:**
   - Parties are priced based on the time spent with the entertainer, regardless of the character or games played.
   - We reserve the right to change the allocated entertainer without prior notice, though the entertainer will contact you the week of the party.

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2. **Booking Information and Liability:**
   - Please provide accurate party booking details (time, date, address, character) at the time of booking.
   - Yogelis Kids Parties is not responsible for costs beyond those related to the entertainer.
   - All risks associated with the party are assumed by you; we are not liable for any accidental damage or injury.

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3. **Changes and Deposits:**
   - Yogelis Kids Parties may modify party formats, equipment, and games.
   - Deposits are non-refundable, but we are open to rescheduling based on availability.
   - Glitter tattoos are included in two-hour parties; additional services must be arranged during booking confirmation.

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4. **Force Majeure and Copyright:**
   - We disclaim liability for party cancellations due to Force Majeure events.
   - Characters have no affiliation with other brands and do not infringe upon copyright laws.

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5. **Additional Terms:**
   - All entertainers and performers are DBS checked.
   - A 50% non-refundable deposit secures bookings with the balance due the day before the event.
   - Allow a 30-minute buffer for travel; refunds are subject to specific conditions.
   - Cancellations result in deposit loss unless rescheduled within seven days prior.
   - Clients are responsible for parking arrangements, and mascot hire has specific rules.
   - Charges apply for extra children, face painting beyond the advised numbers, and specific age restrictions.
   - Parents are responsible for managing disruptive behaviour and ensuring safety.

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6. **Changes and Add-Ons:**
   - Party add-ons are allowed up to 3 days before, and any other changes must be requested 7 days in advance.

Thank you for agreeing to the terms and conditions of Yogelis Kids Parties. For more information or clarifications, please reach out to us.

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